System Issue Reporting
System Issue Reporting
A helpdesk for issue reporting, request status tracking, and guidance on the BOI online system.
Submit a System Issue
Covers issues related to system login, menu navigation, system unresponsiveness, or incorrect data display
Track Request Status
Monitor the progress of issue resolution and conveniently receive updates from responsible officers
Request for System Usage Guidance
Inquiries regarding system usage guidance, application procedures, or online services related to investment promotion
Procedures for Reporting Issues
Prepare Detailed Information of the Issue
Specify the system name in use, the date and time of the incident, and provide a clear description of the encountered issue.
Attach Supporting Information
If available, screenshots, error messages, or reference numbers should be attached to facilitate a faster review and resolution process.
Contact through the designated channels
Submit issues via email, telephone, or the BOI’s online channels, according to the nature of the inquiry
Contact Channels
Information Technology Center: +66 2 553 8473
Alternatively, inquiries may be submitted via email to ict.hotline@boi.go.th
Email: saraban@boi.go.th
Contact the Investment Services Center at +66 2 553 8111 (press 1)
Alternatively, inquiries may be submitted via email to head@boi.go.th
Line: @BOINEWS
Facebook: BOINEWS
Appointments may be arranged through the appointment system via the designated channels.
BOI In-person Clinic and BOI Online Clinic
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